MUNCHA.COM : Frequently Asked Question

Site specifics:

What is muncha.com?

www.muncha.com is modeled after a regular departmental store “Muncha House”. Muncha House originated at Balkumari, Ason and went by the name of Moti Man Ratna Man back then. It was only after the shop moved to New Road in the 1930s that it came to be known by the name of Muncha House, a name it has retained to this day.
Muncha House is one of the oldest and leading departmental stores in Nepal, located in New Road, the heart of the capital. It has served its customers consistently for over eight decades by retailing, wholesaling and also supplying business organizations with their daily necessities.

With the sole motto of reaching out extensively to its customers around the globe, Muncha House has launched Muncha Internet Ventures through which www.munchahouse.com was started. This was done taking in view the advent of the internet which raised the possibility of serving the Nepalese people in ways which were before thought of to be impossible. In the long run, we have changed to “MUNCHA.COM” for brevity reasons, but our services remain the same and we always strive to improve our services to our valued customers. In order to extend services, Muncha Internet Ventures has recently registered a company in Texas, USA under the name of Muncha LLC. To service clients in the US, a toll free line has also been set up. Hence, customers there can call directly at 1-888-357-6348. We have also extended our customer service coverage to the UK and our clients in the UK can now call us directly at 44 0207 078 7349.

www.muncha.com facilitates all Nepalese residing abroad to send gifts to Nepal. Even within Nepal, our coverage extends beyond Kathmandu to over 120 far flung destinations in Nepal. Moreover, MUNCHA also encourages local shopping within Nepal via MUNCHA.COM; which means even the people inside Nepal can shop electronically with Muncha by just staying at home saving time and energy and get their goods delivered to their doorstep in reasonable price.
Keeping in mind the requirements of our customers, we also offer services like 'Portrait Painting', which is not just confined to Nepal alone but is delivered to places around the globe. Our other services include 'Photo Center' and 'Greeting Cards'.

Choosing Currency?
You can choose the currency you want and the price of items will be shown in by simply selecting the currency from drop down, it can either be in Nepali Rs or in US $.

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Ordering & Payment Procedures:

What are the ordering procedures?
1. Registration
In order to purchase an item, you have to be a registered user. If you are not registered, you can do so free of cost at our home page. The registration option appears in the top right side of our home page, just click on “New User” and complete the registration. If you are already registered with muncha.com enter your "user name" and "password" to login. Once you have registered with us you are liable to use our site without registration the second time onwards. A registered user can have an address book of ones whom the user has sent or would want to send gifts. We also have a feature through which even after adding items to your shopping cart you can buy it later. So make sure you remember your id and password so that you can always see what items you added in your shopping cart but could not purchase. Even if you forget your password, click “forgot password” option and we will send you a new password in the email address provided to us during registration.
You don't need to be logged in to just browse through the various items we have. However, you will be prompted to register when you select any item to be added to your cart.

2. Selection of item
Our homepage features special occasion gifts and if you want to see more of them, just click ‘More like this’. The homepage also features deals of the day.
We have a wide range of items which are categorized in the left side of our home page and if there is something specific you’re looking for, you can ‘search’ the item by just selecting the category to be searched in and typing your item.

If you want to see more details of a particular item, you need to click on the image of the item or click on ‘Details’. This will take you to a page where you can see a bigger picture of the item and product details. In case, the product does not match your requirement you can select other types of related items. You can also see wholesale prices of the item if you want to purchase this item in bulk. Item specifics can be seen on the right side of the screen like delivery charges of the item in different destinations. You can also add accessories/related items to your product by just checking the check boxes which are automatically added in your cart.
When you want to purchase the specific item, you have to click on "Add to cart" link which is right next to the item. This will put the item in your virtual shopping cart and you will be notified of the contents of the cart by a popup screen. After this, you can go on adding other items of your choice to your shopping cart in the same way. Adding items to your shopping cart does not necessarily mean you have to buy them all. You can always remove items in final phase or keep the items in your cart to buy it later.

3. Pricing
The pricing of the items are both in Nepalese Rupees as well as US Dollars. We have even put up wholesale prices for people who want to purchase a certain item in bulk. In this, the wholesale price as well as the quantity needed to qualify for that price is specified.

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What are the payment methods?
The payment section is divided into two parts.

Local Orders:
We have four methods to accept payment locally

1. Cash on Delivery: This payment method is valid only for Kathmandu based orders as payment is accepted in cash when the ordered items are delivered.

2. Credit Card: This payment method is also valid only for Kathmandu based orders as even though the client submits his credit card number, the cardholders signature is mandatory when the goods are delivered. The cards accepted are VISA, Mastercard and Himalayan Bank Card.

3. Fax: This payment method is valid for orders from all over Nepal. The client simply makes a printout of the fax page and writes down his credit card number and puts his signature and faxes the page to our fax number that is specified on that page.

4. Depository Account: Depository accounts are mainly useful for people living outside Kathmandu who want to use our service. The person maintains a balance with us and when orders are made, the corresponding value of the order will be deducted from the balance held with us. The person can also deposit the money in our bank account held at Himalayan Bank and mail us a copy of the deposit slip.

International Orders (Orders from outside Nepal to be delivered within Nepal):
We have three methods to accept payment from clients outside Nepal.

1. Credit Card: We accept VISA, Mastercard, American Express and Discover Card. Our payment processing company is Authorize.net on whose secure server you will be transferred to when you select the credit card payment option. All transactions are processed securely in their server itself. Hence, you won't have to worry about your credit card number being hacked.

2. Fax: In this payment method, the client simply makes a printout of the fax page and writes down his credit card number as well as puts his signature and faxes the page to our fax number. This is useful for people who don't want to send in their credit card details over the internet.

3. Cheque: This payment mode is only valid for cheques based in the US. The client selects this payment method and then mails us a cheque for the corresponding amount citing his invoice number in the memo section. This payment method however can take time and more lead time needs to be allowed as the cheque first has to reach us and then has to clear the banking system first before delivery can take place.

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Check Out Procedures
The check out procedure consists of four different steps, which you will be guided through along with special instructions on the page. To mark your position in the ‘check out procedure’, you can see the steps displayed on the top which will be ticked after you complete the step.

Step 1: Shopping cart
After you have selected all the items you want and you want to check out or just see the contents of your cart, you should go to "Shopping cart". This section allows you to cancel a selected item if you don't want it anymore or leave items in your shopping cart for later reference. This can be done by simply selecting either “now” or “later” radio-buttons. You can also change the quantities of the item. After making changes click “recalculate” to see the final transaction. When done, continue to step 2.

Step 2: Deliveries/Gifts
In this step, your item descriptions will be displayed. You have to select the recipients’ names. The names of the recipients’ already in your address book are displayed in the drop-down list. You can also edit your address book. If you have a new recipient other than those who are enlisted in your address book, you can click on ‘new recipient’ to add new recipients to your address book. If you want a picture taken at the time of delivery as a confirmation you can opt for delivery picture option which will charge Rs.150 extra. If you intend to send the items as gifts you have to click on ‘send as GIFT, select option’ which will lead you to another page in which you can choose the type of wrapping (either free gift wrap or premium wrap). You can also select a card and type the message you want to get conveyed with the gift.

You should also specify the date you want your items/gifts to be delivered. You can either select "As soon as possible" or "On" a certain date. You will have to specify a date when you select “On”. Please note that although most of the items can be delivered on that same day so long as we receive the order before 10:00 a.m. Nepal Standard Time, we require notice of at least two days to be on the safe side. This is also because some items such as flowers and cakes have to be given an order and will take at least one day to make. For jewelry items, we require an advance notice of seven days. Continue to the next step.

Step 3: Revision/Editing
In this step, you can revise/edit before proceeding to the payment step. In this page, you can also add special instructions to us regarding your item. After finalizing, click on ‘Continue to Step 4’ to go to the last step of Check-Out Procedure.

Step 4: Payment Option
This step consists of two sections viz., Local orders and International Orders. Select your type of payment under respective order type and proceed. If you have any doubt concerning your payment amount you can switch back to step 4 by clicking “Re-confirm” button which appears on the top left side of the screen. See Payment methods for further details.

How do I find out the status of my current and past orders?
In order to find out the status of your present order, you need to first register and then go to "My Account". There, you will be able to see the status of your current orders under the heading of "Transactions". This chart will give you the details of your order and will show the stage of order processing under the column of "Status". When the order has been received and is ready for delivery, it will show "Acknowledged and In Process" and when the item gets delivered, it will show "Delivered".

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Delivery Options:

Where do you deliver?
MUNCHA.COM delivers to the following areas of Nepal.

1. Abukhaireni	41. Fikal	81. Letang
2. Amlekhgunj	42. Gaidakot	82. Madhumalla
3. Baglung	43. Gaighat	83. Magdi
4. Banepa	44. Garuda	84. Mahendranagar
5. Barathawa	45. Gaur	85. Malangawa
6. Bardaghat	46. Gauradh	86. Manigram
7. Bardiya	47. Gauriganj	87. Matihani
8. Basantpur	48. Golbazar	88. Narayanghat
9. Belbari	49. Gorkha	89. Nawalparashi
10. Beltar	50. Gwalduba	90. Nepalgunj
11. Beni	51. Hetauda	91. Palpa
12. Bhadrapur	52. Hile	92. Parsha Bazar
13. Bhairahawa	53. Ilam	93. Pashupatinagar
14. Bhaktapur	54. Inaruwa	94. Pathari
15. Biratnagar	55. Itahari	95. Phidim
16. Birgunj	56. Jaleshwor	96. Pokhara
17. Birtamod	57. Janakpur	97. Pyuthan
18. Budhabare	58. Jhumka	98. Rajapur
19. Butwal	59. Jogbani	99. Rajbiraj
20. Chanauta	60. Jumla	100. Rangeli
21. Chandragadi	61. Kakarvitta	101. Ranke
22. Chandranigahpur	62. Kalaiya	102. Rasuwa
23. Charali	63. Kalingpong	103. Salyan
24. Charikot	64. Kanchanpur	104. Sanischare
25. Choharwa	65. Katari	105. Sati
26. Dadeldhura	66. Kathmandu	106. Siliguri
27. Damak	67. Khadbari	107. Simra
28. Damauli	68. Khajura	108. Sindhuli
29. Dang	69. Kirtipur	109. Siraha
30. Darjeeling	70. Kohalpur	110. Sunauli
31. Dhading	71. Korsyang	111. Surkhet
32. Dhangadi	72. Krishnanagar	112. Surunga
33. Dhankuta	73. Kusma	113. Syangja
34. Dharan	74. Lahan	114. Tandi
35. Dhulabari	75. Lalbandi	115. Tarahara
36. Dipayal	76. Lalitpur	116. Taulihawa
37. Doti	77. Lamahi	117. Tikapur
38. Duhabi	78. Lamjung	118. Trisuli
39. Dumre	79. Lamki	119. Tulshipur
40. Fattepur	80. Lashune	120. Urlabari

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What are the packaging charges?
muncha.com offers two ranges of packaging.

Regular:
This type of packaging does not carry any charges. In this type of packaging, the gift item will be packaged in an attractive wrapping paper and ribbons will be added where appropriate. Please note that some item will be excluded from being packaged such as flowers, cakes and oversized items.

Premium:
This type of packaging carries a Rs. 100.00 surcharge for packaging. This type of packaging will be packaged in an attractive wrapping paper and a flower bow or ribbons will be added where appropriate. Please note that some item will be excluded from being packaged such as flowers, cakes and some oversized items.

What are the delivery charges?

For delivery within Kathmandu, delivery charges are calculated as follows:
All orders below Rs. 3,500.00 (Within Ring Road) : Rs. 150.00
All orders below Rs. 3,500.00 (Outside Ring Road) : Rs. 250.00
No delivery charge is levied on orders of Rs. 3,500.00 or higher.

For delivery outside Kathmandu, delivery charges are based on the weight, volume and nature of the product as well as the destination of delivery. Delivery charge includes insurance as well.
Delivery of heavy items viz., TV, Refrigerator e.t.c. can be made either through Courier or through Shipping Company (If your delivery destinations falls within their area of coverage) as per your choice. Delivery through shipping is relatively less expensive than Courier. However, it does not have home delivery, which implies that the items are delivered to your destination city and you will have to collect it from the shipping company itself. In order to claim your package, we will courier you a claim slip which you need to present to the office of the shipping company to claim your package.

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Greeting Card Ordering Details:

Brief description of Greeting card service
Over centuries, greeting cards have been the medium through which people express their feelings and emotions to those whom they care. Today, its purpose is no different. Today there is probably no occasion that doesn't have its own greeting card.

muncha.com has come up with this new service so that people can express themselves more openly to their loved ones in Nepal. Please note that the greeting cards that we have are actual paper cards, they are not e-cards. We deliver these actual greeting cards through Courier Company.

Where do you deliver?
Link

NOTE: The date given in the card is the mailing date. It will take approximately 1-2 working days for the delivery within Katmandu. For areas outside Katmandu, the delivery will take approximately 2-5 working days. Please note that public holidays and Nepal Bandhs are not included in the delivery dates.

Are there any delivery charges?
The price for the cards includes delivery and personalization to anywhere in Nepal. There will be no other charges added for any other aspects of this service.

What procedures do you use in delivering the cards?
The cards are sent through courier company for greater reliability and timely delivery.

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Greeting card order placement procedures
(a) Card Selection:
The first step is to select a card. For this, in the greeting card home page, you will see the various card categories right below the heading of "Greeting Cards". Samples from the available categories are also shown in the page.
For detailed card specifications, including bigger image of the cover and inside pages, click the 'details' link or click on the card image of the corresponding card.

(b) User Registration:
You have to log in first to buy the card. To select the card for which you want to place an order, click the 'buy' link corresponding to the card of your choice. At this point, if you haven't registered, you will be prompted to register. This is applicable to those who are new users as well as existing users. Existing users can just enter their login ID and password while new users will have to fill out a form at the bottom of this page. After this, a pop up window will appear and let you know about the contents of your shopping cart.

After this, you can go on selecting other cards of your choice as you can fill out recipient and personalization details for all the cards at once in the "check out" phases.

If you feel you have selected all the cards you want and decide to check out, click 'Check Out' which is at the right hand corner of the bar at the top.

(c) Step 1 (Shopping Cart):
In this step, you can review the cards you have chosen to this point. If you want to delete any card from your shopping cart click the 'delete' button of the corresponding card. You can also delete the cards in step 3:Revision/Editing. You can also increase the quantity of the cards that you have selected in this step. Quantity of each card in stock is mentioned here. While ordering, you cannot exceed more than what we have in stock.
If you want to continue shopping for more cards click the 'Continue Shopping' button. This is at the bottom left hand side of the screen.

If you want to go ahead and place order for the cards that you have selected, click 'proceed to step 2' which is at the bottom right hand side of the screen.

(d) Step 2 (Choose your Recipients):
Here, you have to select the card recipient from the drop down menu under 'recipient's name and address'. The drop down menu initially contains names and addresses of people you have selected to order gifts for before this time. Any names added will remain in this list to aid future orders. You can however delete them by going into your "My Account" section. If your intended recipient is not listed or the address is incorrect, enter a new name and address in 'new recipients and address' section below this same page. Then, select the newly added recipient from the drop down menu for the corresponding card.
Here, you also have to provide the card mailing date. Please be informed that this date will be the mailing date and not the date that your recipient will receive the card. The approximate delivery date from the mailing date is as follow:
Within Kathmandu : 1-2 working days
Outside Kathmandu : 2-5 working days

Please note that public holidays and Nepal Bandhs are not included in the delivery dates.

Here, you can also choose to affix the name and address of the sender in the envelope. This is the default selection. Hence, if you uncheck the box, the envelope will not contain any reference to the sender.

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(e) Step 3 (Personalize your card):
In this step you have to personalize the card. You can write your personal message in the card and also select the type of font and color that you prefer. You will also be given the option of 'hand written' message.

Please note that in some cards, this does not apply due to the nature of cards. Here we will either handwrite or print in a separate paper and affix it to the card in an appropriate area.
Nepali words written in English will be typed in Nepali fonts.

(f) Step 4 (Order Review/Payment):
Here, you will basically be reviewing the details you have entered in the previous steps. If unsatisfied, you can edit font, color, personal closing- message, recipient's name, and return address on envelope, mailing date in the card. You can also remove a particular card if you do not wish to send it. Just click the remove button below the corresponding card.

Then if everything is in order, you can select your payment option below your order summary. Here, you can click on the type of payment method that you prefer.

(g) Order correspondence and status:
After you have placed your order, you can check through the greeting card button in your "MY Account" section as to the status of your order. Initially, it will say "Order Acknowledged" which means that your order has gone through. After this, once we verify your card payment and see that everything is in order, we will send you a confirmation letter that we have received your order. This will generally take between 12 to 18 hours based on when the order was placed.

We will also send you an email confirmation as soon as we mail your cards.

How to put personal messages in the cards?
In step 3 of the ordering process, you have to give your personal message and also select the type of font and color that you prefer. These will be printed as per your instructions. Nepali words written in English will be typed in Nepali fonts. Please note that in some cards, this does not apply due to the nature of cards. Here we will either handwrite or print in separate paper and affix it to the card in an appropriate area.

NOTE: If you wish to send gift items along with a card, it is recommended that you choose card option after adding your items in your cart. The greeting option comes in ‘Step 2’ when you click on ‘send as gift, select option’. This is because when you send gifts along with cards, the cost of cards is relatively lower.

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Photo Center Ordering Details:

Brief description of Photo Center
This service of muncha.com lets you send/share your pictures with your family and friends. We have a range of photo sizes you can choose from. We also have a wide variety of photo frames you would like to pick for framing your photos.
Muncha makes sure that you and your family/friends keep in touch through your photos.

Where do you deliver?
Link

What are the delivery charges?
For delivery within Kathmandu, delivery charges are calculated as follows:
All orders below Rs. 2,500.00 (Within Ring Road) : Rs. 100.00
All orders below Rs. 2,500.00 (Outside Ring Road) : Rs. 200.00
No delivery charge is levied on orders of Rs. 2,500.00 or higher.

For delivery outside Kathmandu, delivery charges are based on the weight, volume and nature of the product as well as the destination of delivery. Delivery charge includes insurance as well.

Delivery of heavy items viz., TV, Refrigerator e.t.c. can be made either through Courier or through Shipping Company (If your delivery destinations falls within their area of coverage) as per your choice. Delivery through shipping is relatively less expensive than Courier. However, it does not have home delivery, which implies that the items are delivered to your destination city and you will have to collect it from the shipping company itself. In order to claim your package, we will courier you a claim slip which you need to present to the office of the shipping company to claim your package.

Photo Center Order Placement Procedures
Click on “Photo Center” service in the home page, then registration page will appear. Enter your id and password if you’re already registered. If you are a new user complete the registration process. Then you will enter the photo center page where you can select the preferred image size. You will have to upload your pictures by simply browsing it from your hard-disk, which should be in either ‘JPEG/JPG’ or ‘GIF’ extensions. The frames can be selected through the drop down list. If you want to see the frames, click on ‘select frame’. You can upload 10 pictures at a time, if you want to upload more …………... Click ‘Submit’ when you complete the procedures. In order summary, if you make changes in type of frames or number of copies of the uploaded picture, you will have to press the ‘Refresh’ button to see the grand total. Then, go to ‘add to cart’. And the remaining payment procedures are same for all items.

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Price List
* Auto - Rs.25.00
* Passport - Rs.25.00
* 3"x5" - Rs.30.00
* 4"x6" - Rs.45.00
* 5"x7" - Rs.75.00
* 6"x8" - Rs.150.00
* 8"x10" - Rs.300.00
* 8" x 12" - Rs.350.00
* 10" x 12" - Rs.400.00
* 12" x 15" - Rs.750.00
* 16"x20" - Rs.1,400.00
* 20"x24" - Rs.1,700.00
* 20"x30" - Rs.2,000.00

Recommended Minimum Pixels for printing photo
* 4x6" - 900x600 px
* 5x7" - 1050x750 px
* 8x10" - 1280x1024 px
* 16x20" - 1600x1280 px
* 20x30" - 2048x1360 px

Portrait Painting Ordering Details:

Brief description of Portrait Painting
To preserve the memory of the people who have made a difference in your life,
we have professional award-winning artists to create your portrait on canvas. Paintings are delivered to your doorsteps once prepared.
Portrait paintings are provided through Spiny Babbler, which has been working for years towards making much of Nepal's best artwork available to an international audience. Its efforts have been appreciated by many of the Himalayan Kingdom's finest artists, including art associations.
To order a portrait painting all we need is a good photograph of you or your family uploaded into our site or emailed to us and we will have fine paintings made and delivered at your doorstep, anywhere in the world.

Types of Portrait Painting
We offer two types of paintings viz., ‘Charcoal based’ and ‘Oil based’.

Details of Portrait Painting

Oil Portraits

Size

One figure

Two figures

Multiple figures

12x16"

US$240

US$270

US$300

16x20"

US$280

US$330

US$375

18x24"

US$295

US$350

US$400

20x28"

US$310

US$375

US$430

22x30"

US$325

US$390

US$450

24x36"

US$350

US$430

US$500

Charcoal Portraits
Size	One figure	Two figures	Multiple figures
12x16"	US$120	US$150	US$180
16x20"	US$165	US$215	US$225
18x24"	US$180	US$235	US$280
20x28"	US$200	US$270	US$310
22x30"	US$215	US$290	US$330
24x36"	US$240	US$320	US$380

Where do you deliver?
Portrait Paintings are delivered anywhere in the world. You just have to upload the picture you want to be painted and we deliver it to your doorstep.

What are the delivery charges?
Free : Within Kathmandu
US $10 : within Nepal ( 3 days )
US $50 : worldwide ( 7-14 days )

Portrait Painting Order Placement Procedures
First Register to enter the portrait painting studio, browse the photo you want for portrait painting. When you’re done, click on “submit” to add your product to your cart. If you want to continue shopping other items, click ‘continue shopping’ else ‘Checkout’.

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Policies:

Order Cancellation & Return Policy

Cancellation
You may cancel your order by promptly sending us an e-mail at info@muncha.com at least one working day before scheduled delivery date for regular items and at least two working days before delivery for perishable items. For jewelry items, we need seven days prior notice. You will have to inform us your cancellation before we process your order. In case you want to cancel your order after we have already processed your order, you will be charged 5% of your ordered item. This is done just to cover our processing costs and not as a penalty to our valued customers.

Return or Exchange
muncha.com wants to make your online shopping experience a pleasant one. Thus, all our products guarantee 100% satisfaction. We do not entertain return of items but you can exchange an item that has already been delivered with some other items available in our physical store, Muncha House, which is located in New Road. Or you can shop in our site www.muncha.com. We can also issue a credit of an equal amount towards any future purchase which can be applied both in our online or physical store. Please note that this is not valid for perishable items. A few items that are procured from third party vendors may carry a 5% restocking fee. This however, is not applicable to most of the items.

End Note
Our highest priority is our customers' trust in us. Owing to the nature of online shopping, the customer does not actually see the ordered item. As we greatly value our customers' trust we take all necessary steps to make sure that the goods delivered are in top condition and meet every detail and specifications made.

Privacy Policy

MUNCHA.COM
Customer Internet Privacy Statement
Protecting your privacy is important to us. We hope the following statement will help you understand how muncha.com collects, uses and safeguards the personal information you provide to us on our site.

muncha.com adheres to the highest standards in our customers' privacy. All information (including customer accounts, transactions, and all correspondence) is handled with the utmost discretion.

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Collection of Personal Information
The only personal information collected by our web site www.muncha.com is information which is submitted to us voluntarily and knowingly by site visitors. When you simply browse our sites, no personal information is collected.

Some functions and services offered through our site require that you provide certain personal information, for example, when you order a product, or register with us, we do need your postal, e-mail address etc.

Receiving E-mail and Postal Correspondence
Our online registration forms contain a clearly identified checkbox that indicates that by submitting the form you will be entitled to receive e-mail correspondence from muncha.com, unless you opt out for not being included in our mailing list. Web site visitors who have submitted their names, mailing addresses, or e-mail addresses and have not opted out, may occasionally receive e-mail correspondence from muncha.com, such as new site developments or special offers. Our purpose is to provide visitors with useful information and offers that will interest them.

muncha.com will consider permission granted to send such information if a form is submitted with a check mark in the box labeled "by checking this box, you will be entitled to receive special offers, discounts, privileges and other benefits via e-mail from muncha.com. If you do not wish to receive these offers, please uncheck this box."

muncha.com will not share e-mail addresses and postal addresses we collect through our web sites with any unaffiliated third parties.

Opting Out
Receiving email messages from muncha.com is optional.
You may choose not to receive e-mail, even after granting prior permission, or you may wish to correct information you previously provided. If you do not wish to receive e-mail or wish to correct information you provided to www.muncha.com, please send an e-mail message to info@muncha.com. Or, you can write to us at the following address:

Muncha LLC 4009 White Porch Road Plano, TX 75024 USA
Toll Free:	1-888-357-6348
E-mail:	info@muncha.com

Nepal 17 New Road PO Box 1255 Kathmandu, Nepal
Phone:	977-1-4257549,4226223


UK

Phone:	44 0207 078 6348

muncha.com will use reasonable efforts to delete records from our database when we receive requests to do so; however because of possible retention of a residual copy in a system backup file, we cannot guarantee deletion in every instance.

Searches
Keyword search functions are provided in some areas of the muncha.com web site as a convenience to our users. We do not collect your name or e-mail address as a result of using a search feature. We may keep logs of all words searched to help us learn what kinds of information our web site visitors are seeking, and to improve our service to visitors.

E-mail messages
If you send muncha.com an e-mail message, we may retain that message and your e-mail address, as well as any response we send you.

Cookies
muncha.com, does not utilize "cookie" technology to track your movement in our web site.

Credit Cards
muncha.com uses credit card numbers submitted to us through our web site for payment purposes only, and not for marketing purposes. All of our transactions are processed within the secure server provided by Authorize.net, a US based company, which handles all our credit card transactions. Authorize.net utilizes industry standard secure encryption technology to reasonably assure the privacy and security of the credit card numbers of anyone who places online orders with us.

Acceptance of Privacy Policy Terms and Conditions
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